Health & Safety
Health and safety and operating safely is of utmost importance to us. We continually monitor practices to assess risk and identify opportunities for improvement. We continually invest in modern equipment, technology and training to ensure the highest standards are maintained.
A paramount goal is to ensure that people or property are not adversely affected, either knowingly or unwittingly by our actions.
Environment
Operating in an industry that is renowned for its negative impact on the environment, we take very seriously our responsibility to develop a sustainable approach to business activities and consider the environment in all that we do.
We are committed to minimising pollution by utilising the least polluting vehicles possible, maintaining them to the highest standards and by minimising waste through excessive or wasted mileage. Our drivers are trained and coached to be fuel efficient. Our environmental impact is considered in all purchasing decisions from vehicles to office supplies. Recycling and the safe disposal of waste is also carried out.
Our ISO 14001 Environmental Management System has been carefully developed to help control and manage our environmental activities.
Legal
The industries in which we operate are heavily regulated and we have a strong focus on compliance with laws and regulations.
We take seriously our obligations to comply with our legal undertakings to adhere to drivers hours regulations, maintenance and working time directive regulations.
Quality
We take pride in the services that we provide and we recognise that the true measure of our quality will always be judged through the eyes of our customers. We maintain a quality system which aims to continuously improve the performance of the business, ensuring that our services conform to the requirements of our customers and are supported by a prompt, efficient and friendly service.
Our quality system complies with the requirements of ISO 9001 and quality objectives are established and reviewed annually by the Management Team.
Social
Firmin is enthusiastic about engaging with charities and worthy causes to raise funds and make a positive difference. We are committed to working with the local community and other good causes through various projects and ventures and offering assistance and practical help where possible.