We work hard to make sure that working with FIRMIN is as easy as possible. So you will find that we are STRAIGHT TALKING and we try to avoid using any confusing industry JARGON. Here are the answers to some questions that we are frequently asked. However if you have any other questions, please do get in touch!

FAQ

We base everything on a standard UK wooden 4-way entry pallet, measuring 1m wide x 1.2m deep. We can provide quotes based on euro pallets on request.
Yes - as long as the pallet is no longer than 1.5m and no heavier than 1000kgs.
Our Firmin Xpress courier service could be the solution for you. We have the flexibility to manage single document movements though to larger consignments – pallets are not always required. For our general haulage and pallet distributions services, we do require the goods to be palletised and wrapped.
We offer a kerb side service which means we will offload the pallet and place it where it is safe to do so. Any extra services would need to be pre-agreed as additional insurances may need to be arranged and additional costs applied.
We have a simple to use online client portal that enables you to make your own bookings at the click of a mouse and also track your orders.

It is always a good idea to give us as much information as you can. Ideally we need to know:

- Collection location.
- Delivery location.
- What the goods are, together with any loading requirements e.g. tail lift.
- Dimensions and the weight of the goods.
- When you need the goods delivered by and the service you require (i.e. a.m, timed; same-day, next day etc.)
- Any access restrictions.

All goods should be securely packed, wrapped and secured onto the pallet and address labels attached.
Of course! We continuously invest in technology and all of our vehicles are fitted with vehicle tracking equipment that is linked to our traffic management system. This gives you the ability to track the progress of your consignment in real-time with pinpoint accuracy.
Yes you can. Our online client portal enables you to view your electronic POD’s at any time.
Certainly - we can deliver at weekends and on Bank Holidays, however there will be additional charges for this service.
We provide bespoke rates, which factor in that each job will be different and may need additional considerations such consignment dimensions and weights; collection and delivery locations; type of vehicle required etc. The best thing to do is to contact us for a quotation so we can fully understand your requirements and provide you with an accurate price.
All goods are carried under the RHA Conditions of Carriage. Further details are available on our website.
Yes we do, although this will be dependent on the type and quantity of product, so please speak to us about your requirements.
Absolutely! Our specialised container service by road currently operates out of Purfleet, Tilbury, Thamesport, Sheerness and Dover ports.
Indeed we are! We currently have the Bronze standard and are working towards Silver. This demonstrates our commitment to good practice and complying with the requirements laid out by the FORS standard including driver and vehicle safety and effective operating practices.
We offer a range of periodic Driver CPC training courses for groups and individuals. All of our courses are JAUPT approved and are regularly updated to reflect any changes in industry standards and practices.
We are very much a ‘green’ team with regards to our commitment to environmental improvement across all areas of the business - from basic recycling through to the purchasing of efficient modern vehicles. We work hard to optimise the planning of collections and deliveries… plus our driver behaviour, mpg and idling KPIs mean that our drivers play their part too. Sustainability is important to us and we have a wind turbine and underground water harvesting installed at our Sittingbourne depot, along with LED lighting. As well as holding the ISO 14001 Environmental Management standard, did you also know that we were finalists in the 2016 Kent Excellence in Business Awards, in the Commitment to the Environment category!