Conditions of carriage are contract terms agreed between Firmin and the client. It clearly defines the responsibilities of each party and how much is paid in the event of loss or damage to the goods.
All goods are carried under the Road Haulage Association (RHA) 2009 conditions of carriage in respect of domestic UK transport. The standard limit is £1,300 per tonne, unless agreed otherwise in writing.
If the consignment is being imported or exported then the International Carriage of Goods by Road Convention 1956 (CMR) conditions of carriage may apply.
If a consignment is delivered and the recipient notices any damages or shortages, they must write the details on the proof of delivery document as well as signing to accept the goods. This is called a ‘claused POD’. If the driver is using a handheld device to capture the signature they will clause the proof of delivery signature for the customer and advise our traffic office immediately.
Signing for a consignment as ‘received unchecked’ or similar does not extend the timescales so it is extremely important that the recipient of the goods checks for visible damage to the packaging before they sign the proof of delivery. The delivery should be unpacked and checked at the earliest opportunity so that any concealed damage can be identified and reported. We recommend that this is clearly stated on your order documentation and any other communication with your customer so that they can notify you quickly.
Alan Firmin Ltd or Pallet Track plc or its members and/or their insurers reserve the right to inspect damaged goods.
You must hold the goods for inspection / return until otherwise instructed.