Conditions of Carriage
All goods are carried under the Road Haulage Association (RHA) 2009 conditions of carriage in respect of domestic UK transport. The standard limit is £1,300 per tonne, unless agreed otherwise in writing.
If the consignment is being imported or exported then the International Carriage of Goods by Road Convention 1956 (CMR) conditions of carriage may apply.
Identifying Damage or Loss
Signing for a consignment as ‘received unchecked’ or similar does not extend the timescales so it is extremely important that the recipient of the goods checks for visible damage to the packaging before they sign the proof of delivery. The delivery should be unpacked and checked at the earliest opportunity so that any concealed damage can be identified and reported. We recommend that this is clearly stated on your order documentation and any other communication with your customer so that they can notify you quickly.
Alan Firmin Ltd or Pallet Track plc or its members and/or their insurers reserve the right to inspect damaged goods.
You must hold the goods for inspection / return until otherwise instructed.
Where replacement goods have been provided to the customer, the actual cost price of the damaged goods can be claimed up to the limit of liability.
Only the goods that were actually damaged or lost can be claimed for. For example if a pallet contained 12 cartons of product and only 1 carton was damaged then you can normally only claim for the 1 carton that was damaged.
All claims are subject to a £100.00 excess, unless agreed otherwise in writing.
Making a Claim
- Register your claim:
Complete a Notification of Intent Form, advising us of your intention to claim. This must be received within 14 days of the incident otherwise a written explanation for the delay will be required. We follow strict RHA time limits. Failure to provide the appropriate information and documents within the specified time-frame may result in our insurers not being liable to meet any claim.
- Submit the details of your claim:
Complete a Goods in Transit Claim Form. This must be completed in full and returned to Alan Firmin Ltd, Kemsley Fields Business Park, Sittingbourne, Kent ME10 2FE or emailed to firstname.lastname@example.org.
- Supply your supporting documentation:
Please provide us with
– your suppliers cost price invoice
– your sales invoice showing the price paid by your customer.
– photographic evidence of all damaged goods / packaging.