Customer Claim Notification Form

To be completed by claimant and returned to:
Alan Firmin Ltd, Kemsley Fields Business Park, Sittingbourne, Kent ME10 2FE Tel: 0845 130 5050 -- Email: pod@trustfirmin.com
Your details

About the incident
Yes
No

We will expect the delivery note to have been claused confirming goods were damaged or short at the time of delivery. Alan Firmin Ltd or Pallet-Track or its members and / or their insurers reserve the right to inspect damaged goods. You must hold the goods for inspection / return until otherwise instructed. All claims are subject to a £100.00 excess.

Essential documents
Yes

Yes

Yes

Yes

N.B: Written notification of your claim must be made within RHA time limits as stated above. This form is to give you guidance as to what information is required. Any delays in providing information as shown WILL result in delays in dealing with your claim and can result in the claim not being admissible