Alan Firmin have been an excellent company to do business with. They are always punctual and communicate well. They are, and will continue to be our preferred logistics company to use.
We are very pleased that our paths have crossed with Firmin. Firmin is a very reliable company with superb service and fast communication. They work alongside the customer when it comes to providing solutions and their staff are friendly, professional and accurate.
A shipment delivered via Firmin is a shipment delivered without any worry.
I find Firmin’s service to be very reliable and at a reasonable price. The team are always available to assist and you know that when you have passed the job to them, it will go smoothly. Great service.
Firmin are always very quick to respond to our transport needs in a courteous and professional manner. Even when we have needed urgent deliveries they have always managed to fulfil our needs. We could not have asked for a better service. Thanks once again.
After using many haulage companies that are unreliable and costly I’m pleased to say we have finally found a company who delivers on time and at competitive prices. From a pallet to full loads they offer a great service throughout the UK. Booking is easy and efficient. I’d like to thank all of Firmin’s employees for the help they have provided us and look forward to future business.
Alan Firmin LTD has been our main haulage company for over 3 years now. They have very friendly staff that are always available at the drop of a hat to help. They use new and very clean vehicles and trailers that portray a very professional look to customers and suppliers. We will be using Alan Firmin LTD for a very long time to come and I highly recommend them.
We have been using Firmin for many years now and I am happy to recommend them to anyone needing a first class haulage service.
Hovat’s customers require we manufacture and supply their flexible food packaging in accordance with strict quality controls, in good time and good condition. We need a haulage partner who can operate to the high standards both we and our customers expect – Firmin fit the bill perfectly.
Both the team and fleet of vehicles at Firmin represent the company well and it’s nice to have that confidence that our products will be collected and delivered on time, in a vehicle that looks the part and in the same pristine condition as when they left us.
Good Food Wines have been using the services of Firmin for country wide haulage for the past 5 years.
The business has grown considerably and the service they provide has been excellent throughout this period. This is the proven by the Key Performance Indicators which are produced every month to measure failure rates. Needless to say Firmin have never fallen below 99% against target.
The proactive and professional approach from staff at all level wthin their organisation has undoubtedly greatly assisted our Company to continue to maintain service levels to our wide customer base.
Subject: THANKS FOR DELIVERY 12 JAN TO AYLESFORD – HAYES ORDER
Hi, just want to thank you and the driver for the excellent delivery service we received on Friday lunchtime to Aylesford, with furniture we ordered from Tesco On-Line.
The delivery was prompt, even earlier than expected so we haven’t had a chance to unpack and check it yet, but the driver was so friendly and courteous. He wouldn’t accept any tip for getting the pallet under our car port, and must be a credit to your organisation, which he represented so well. He and you deserve to shine, such a good company to do business with.
We have been working with Firmin since January 2007.
Before obtaining Firmin’s services we were in a negative situation with our customers regarding the transportation of product, and after a few unexpected incidents confidences were lost. Firmin worked with us, helping us meet the requirements and needs of our customers placing us back in favour and regaining their confidence.
Therefore last year when our sister company was experiencing similar difficulties with an important customer, we once again called on Firmin to help. They quickly and efficiently put procedures in place that not only resolved but improved the situation.
Our sister company and their customer are now well on the road to gaining full confidence in the delivery process of the business.