We have been working with Firmin since January 2007.
Before obtaining Firmin’s services we were in a negative situation with our customers regarding the transportation of product, and after a few unexpected incidents confidences were lost. Firmin worked with us, helping us meet the requirements and needs of our customers placing us back in favour and regaining their confidence.
Therefore last year when our sister company was experiencing similar difficulties with an important customer, we once again called on Firmin to help. They quickly and efficiently put procedures in place that not only resolved but improved the situation.
Our sister company and their customer are now well on the road to gaining full confidence in the delivery process of the business.